We aim to provide multi-channel support to our customers, as we believe in measuring the whole customer satisfaction. This process allows us to understand their needs and requirements in a collaborative manner with market trends. This further boosts our chances to deliver best products, services and solutions to them that not only meet their demands but are also cost effective. Through collection of ratings for satisfaction rate, we acquire a bird’s eye view of the entire scope wherein we need to improve on to achieve the company's goal of utmost gratification of clients and a consistent increase in our clientele.